Terrible service from back office

I'm extremely disappointed with the service I received from Nedbank. Despite being a long-time customer, I've had a frustrating experience with my recent credit application.

After being pre-approved, I was asked to submit additional documents, including payslips, to assess my affordability. However, after providing these documents, I was declined due to affordability concerns.

I'm struggling to understand why Nedbank couldn't determine my affordability based on the initial documents I provided. The request for additional documents and subsequent decline has wasted my time and caused unnecessary inconvenience.

I hope Nedbank can review my application and provide a clear explanation for the decline. I expect a higher level of service from my bank.