Terrible service from a usually good bank

Appalled at the service we received today at Ned Bank whilst trying to change money. The lady at till 3 at around 5:00pm this afternoon was not only dismissive and not willing to help with our inquiry, but also felt the need to mention how my friend looked “South African” and considering the current negative social climate South Africa is going through with xenophobic attacks I found this both condescending and uncalled for. You cannot tell a customer that because it is after 5 that their inquiry cannot be dealt with because the system would be “Slow” and that they should come back tomorrow. I urge Ned Bank to consider the type of staff they are allowing to serve at their bank, especially as some are being told to go home and come back the next day.