TERRIBLE SERVICE FROM A CONSULTANT OF NEDBANK COLLACTION DEPARTMENT

On the 20 January 2020 I made the arrangements on my Nedbank personal loan of a reduced monthly premium for only three months, Because my financial situation was not good enough for me to pay a full premium,21 December 2019 my wife gave birth to a baby boy. He was not well in January 2020 I ended up paying a lot on medical bills, I wanted to continue with my loan payment, but a reduced amount for only three months. same day I got a SMS confirming the arrangements but what I notice was that the arrangements was now for 4 months starting form 30 January 2020 while they did receive a full premium on 15 January 2020 since I am getting paid on the 15 of every month.

today at about 11:45 I called the following number *** my ***.i called to rectify a mistake they made(four months instead of three months) the service I receive from the consultant was terrible I ended up forgetting her name but I called at around 11:45. She said I must also tell her what made me to reduce the amount, then I said I am not comfortable to speak about that since I am at work my collogues might hear our conversation. She said she can not assist me. I did not understand that because the arrangement was confirmed the monthly premium was reduced I only needed her to correct the 4 months reduction to 3 months because after 3 months I will be able to continue with the full premium. I also have a loan with Old mutual they reduced my premium without any problem.