Terrible service, easily one of the worst banking experiences of my life!

I honestly regret opening a small business account with Nedbank (Somerset Mall Branch). From day one it was a struggle. In the 2-3 months we’ve had this account I’ve had to go into the branch more than 5 times. The Nedbank money app on my mobile kept giving errors. I’ll go into the bank, they would reset the profile and it would work again until I get home and try and log in. It was a Nedbank issue however I had to drive to the bank multiple times (twice on one day). Eventually this was resolved. Today I went into the branch again to open a read only profile for our accountant. They were unable to assist as the one business banker is on leave and the other one seems to not work on weekends or only by appointment and (apparently) no one else can assist with this. Out of more than 2000 reviews you have a one star rating. That says it all. Horrible experience overall. If you are planning to open a business account, or any account for that matter, with Nedbank i suggest you seriously reconsider.