Terrible Service

My name is Cyprian Martin and I’m a nedbank client. I have had a MAJOR PROBLEM with registering with my Money App. So here the story goes………….. The app was downloaded on my wife’s phone and had no issues with it. The device however got ****** and I had then downloaded it on my iPhone 8. Because my accounts was registered on a different device I had to go into a branch (N1 City, Cape Town). There I had many attempts to complete the registration but I repeatedly could not complete it. The gentleman that assisted me (Tofique) had contacted IT and had the previous registered device removed from the account and yet another failed attempt. Because I had to go back to work I went back two days later (26/04/2023) and as luck would have it; the app was offline. I went to that same branch three times that day after the instruction by the staff there; as I had payments to make. I then had to make the payments by the the teller which cost me R400 for your app being dysfunctional.

After the following attempt at the same branch, they had another SYSTEM issue that would have me sit and wait for approximately 1.5 hours before I could get served. That genius (Tofique) suggested that I call in and explain my case. I then called the suggested number (***) and the first six times I called, the call gets dropped and I have to call again. The following day I called and someone actually got to help me and she had logged the call as urgent with a reference number ***1 and I was promised that I would get a call the same day. The following day some gentleman called me to follow up if someone helped me. This call getting me at a somewhat frustrated attitude towards Nedbank I was abrupt with him as I had to explain the same issue to him and he had also assured me that someone will call me within the next two hours. NOTHING yet again!!!!

I went back to that branch (N1 City) to get another failed 6 attempts and decided to go to the Tygervalley branch where a very helpful team was assisting (Linda and Gryphon). Even though I still had no success, I went back another two times and yet nothing.

I get a message yesterday (28/05/2023) saying that call attempts have been made to me but were unsuccessful. And now (29/05/2023 - 13:28) I made two calls to get back and still the call gets dropped before the phone gets to its second ring.

I understand that I might not be a big or valued client but some service or help will be appreciated so now I ask …...HOW CAN THIS BE RESOLVED????