Terrible service

I recently called into the Nedbank contact centre to enquire details on one of my personal loan accounts and i spoke to Lerato Dastile who was extremely arrogant and rude. The consultant displayed no willingness to assist resolve my enquiry and kept on telling me about an SMS of which she couldn't even prove was sent to me. She **** to me and spoke over me and didnt even say she was sorry for misinformation. The consultant even referred to my call of enquiry as an argument. I was so shocked and disappointed at the same time that such a simple enquiry can excavate such hostility from a consultant. I even thought maybe she is not competent enough to assist clients. I want Nedbank to know that still to this day i am still confused as to what actually happened on my account as i had to swiftly hang up on Lerato as she made it very obvious that she was not going to help me with answers. Terrible service even the tone in her voice spit anger towards me. I was so confused why