TERRIBLE SERVICE BY LESEGO, RASHNEE & BOTSHEPI

I recently moved places. I have a credit card with NEDBANK So i called Nedbank to change my physical address they said that i must go into a branch to change it.

There i was being responsible went to Nedbank Hyde Park Corner with my lease to change the address (18 Oct 2018)

I found a consultant named Botshepi. She looked at the lease and saw its a month to month lease, then she asked he colleague if its ok to use it, her colleague rep**** and said that it should be fine.

But Botshepi wanted to make sure and went to the back and checked with Lesego, who told her that it is not fine, they cant help me. I asked to see Lesego, Bostshepi went to the back after a while came back and said that Lesego is on lunch. Oh by the way Lesego's title is Service Champion but she refused to come see me.

Then a lady named Rashnee, team leader came and asked me questions like "dont i have proof of residence from my other service providers?" to which i said no since i recently moved. In fact my service providers like Absa used the same lease to change my address.

What is wrong with Nedbank and their terrible service? Are they saying I am lying about where i stay? If they don't want to change address its fine they can stay with the old one, I WAS JUST TRYING TO BE RESPONSIBLE. .

IM REALLY TIRED OF NEDBANK AND THEIR BAD SERVICE. WHY DO PEOPLE STILL BANK WITH NEDBANK.?

THIS YEAR ALONE WAS TREATED BADLY AND ITS DIFFERENT BRANCHES.

SO SINCE MY MONTH TO MONTH LEASE IS INVALID WHAT MUST BE DONE? YOU KNOW WHAT NEVER MIND YOU CAN STAY WITH THE OLD ADDRESS .