Terrible service at this branch all times!!! Something needs to be done!

This branch doesn't even deserve a single star, the male consultant that wears spectacles and speaks Afrikaans at the front never wants to work, I have been there twice already and both times instead of assisting he will find something to complain about. I was assisted by another consultant at first because I had a problem with my card but when I realised that the matter wasn't resolved after using the ATM I went inside the branch and unfortunately the lady was occupied and saw this Afrikaans speaking consultant behind his glass counter, mind you I am heavily pregnant and on the verge of giving birth I can barely walk, he first have a private phone call on his phone laughing his lungs out while we are there waiting, eventually when he was done with his private conversation i approached him and he told me to go get another ticket and there is no one at the door to facilitate the process and he himself is not doing anything his just sitting there. I hate this branch, you get awful service here all the time.