Terrible Service at Nedbank Customer Care

I received my cheque card in September and it is still not activated.I have to transfer money from this account to my credit card to use. I have called the customer care numerous times for assistance. Today I called to reduce my credit card only to be told that I have a higher limit than what I requested and that my card limit cannot be reduced. I spoke to Tshepang Mashiane and he had been on hold for 16 minutes only to be told that he does not know what's going on with my account. He has still not called me back as promised. This service is unacceptable. I will therefore be looking at other banks so that I don't have to go through this torture with Nedbank. The service and products are so over-rated and its time we move on to Banks that actually take the time to assist their customers and are much cheaper.