Terrible service at Nedbank Arcon Park

I walked in to Nedbank Arcon branch at 11:45 to get 3 month bank statements. I was told to get bank statements at the Enquiries desk. I stood in this que for 16 minutes until I was told that I can't also ask the tellers to help me. I stood in another que for 10 minutes. When getting to the teller I was told to go back to Enquiries which I then explained that I was told that the teller can help me and the tellers response was "my system is slow"! I asked what was the difference between the tellers system and the enquirer system and he answered, " Nothing they are the same". The continued to retrieve my bank statements, 20 minutes later he told me that he was unable to give me 3 month bank statements. I went to report this to the acting manager who told the teller to assisted me. I was then told to have wait as they acting manager would assist. Another 15 minutes later I was assisted by another teller who gave me my bank statements. Finally walking out the bank at 13:00, something that should have taken me 10 minutes took me 1h15m. After being a loyal banker with Nedbank, this being my only bank I'm disgusted with the service and will be looking at moving my cheque account due to this service.