Terrible service at Nedbank!

I app**** for a Nedbank credit card 22 days ago. Since then I have been on the phone with them every day due to either they resend messages to ask me to forward documents that I already sent them, more than once. Eventually this was resolved and my application was approved on the 12th of April (13 days later of my initial application) Please note I app**** for the credit card for a reason as I needed funds. On the 12th after I found out it was approved, only because I phoned and asked (no one informed me or send a message) they told me the card will be delivered in 2-3 working days, by the Friday which is 4 days later i still havent received a notification to collect i phoned them and only then they asked me where must the card be sent to. Today 10 days later (after approval) I phoned and they said the card arrived at Cape Gate yesterday already, eventually i went to collect it, and then i heard the card is blocked due to fica verification. how terrible. Int this time FNB phoned me twice already to do credit card application and I said I already ahve one with Nedbank, FNB claimed it would take 3-4 days then I will get my card... I shouldve just gone with FNB!