Terrible service and unreliable - SAA Voyager Card

<br> This card was delivered to my house by the courier. I was contacted by the courier company explaining that a copy of my identity document and proof of residence should be available for the courier to collect, when the the card will be delivered. A copy of the identity document and proof of resident was available for the courier, and the courier took possession of these documents. <br> <br> Two weeks later I received a call from Nedbank that the usage of the card will be stopped due to the fact that they haven't received the FICA documents. I contacted the call centre it was found that there was a delay from the courier in providing the docs to Nedbank. The consultant did agree that the mistake was on the courier side, and that I will be able to use the credit within 3 days of the call of on the 30th of October 2015. Nevertheless the Sunday I went to London and for a full week in London I couldn't have access to my money and wasn't able to utilise the card. This inconvenienced me and no access to my money was and is available. I even arranged for the cards to be used in the UK.<br> <br> I even contacted the call centre from UK requesting urgent assistance. Closing of account required and refund