TERRIBLE SERVICE AND PATHETIC CONSULTANTS

<p>I currently have a loan with nedbank, I have been in a financial constraint, so therefore have opted to pay the interest amoutn of R800. I understood that my account will go into arrears . I am fine with this, as I am paying what I can afford at the moment . I am not saying, I will not pay my account . In due time I will pay the entire amount off.</p> <p>This is the second time that nedbank double debited my account, This time is R400 and now they wont reimburse me , and neither will they take another arrangement . I have explained that I will start paying the entire installment as soon as I am back on my feet. The call center consultants were rude, and did not call the manager when I asked to speak to one. </p> <p>This is pathetic coming from Nedbank. </p> <p> </p> <p>Please can I be reimbursed and another arrangement take place, as I will be forced to change my bank . No one called to make a new arrangement, and I did try calling in to make an arrangement, and the lines just kep ringing . How does the incompetancy become my problem ?</p> <p> </p>