Terrible Service and incorrect details on forms

I app**** for a Nedbank credit card on Friday the 13th of Fed over the phone.I was told the procedure would take 48 hours to complete.I was pre-approved for 18.65 interest rate & R20 service fee on the card each month which I was happy with.The following week I was contacted to confirm my cell number,which I did. I did not hear anything back after that so I called a few days later only to find the card was at the Pavilion branch.No-one had notified me of this! I decided to double check my cell number and it was incorrect!I don't know how this is possible when your call center called me to confirm it?I decided to take a half day yesterday to collect the card.I waited at the branch for 20mins before anyone assisted me.I then received the forms and was asked to sign.To my disbelief all the information was wrong!!The interest rate stated was 22.35 & 22.65!!The monthly fee was R55!It didn't even state that it was a gold credit card.No-one was able to assist me in the branch which makes it even worse!How could your own branch not be able to help?I wasted half my day to leave with nothing!I am very angry with the situation!I want an explanation!I am a new client &this is terrible service!