Terrible Service and Delays for everything at Nedbank

Today i went to Nedbank to CLOSE my credit card as i realised that every 3 - 4 days Nedbank charges service fees and fees for Vat and numerous other fees. I went into the bank to try and close this account. my App was saying that my current balance was R12.57. I was then told by a teller that i need to call credit card divison to get a "settlement amount" i called from the bank and spoke to the worst call center agent ever. this guy couldn't understand a word i was saying. guess english is not a requirement when working at Nedbank. i was given a fee which now includes their cash deposit fees and numerous other fees to which i went back to a teller to settle and have the card closed. just to pay the amount to be told no the amount will only reflect in about 24 hours and the card cannot be closed. i will receive a call to "confirm " if i still want to close this account. You know you waste your time going into a bank at times thinking things will get done quicker but not at Nedbank. its just a waste. i will never look at Nedbank again