Terrible Service Agent

Was trying to link my daughter's profile to my Nedbank ID and it didn't want to work. So I used the online chat to speak to an agent for assistance ... Siyabonga "picked up" the call. Conversation started at 8am .. took till 8:38am and Siyabonga could not help. In fact there were gaps of 5-9 minutes between the conversations where Siyabonga just "went missing". And then to top it off the agent just left the conversation without finishing it ... This is totally unacceptable service. Siyabonga needs training and/or performance counselling.