Terrible service

I just wanted to share that I requested a call back for a personal loan agent and wanted to enquire about a consolidation loan. The lady literally spoke a few words and when I just wanted to give a human perspective of why I was enquiring, she dropped the call. The reason for my complaint is I want Nedbank to know is train your agents and bankers on how to deal with people and also to build relationships with customers and that's how you will retain customers because of excellent service. I actually moved to Nedbank 2 months ago and I regret it now