Terrible service

I have been a loyal nedbank customer for the past 13 years. After falling into some financial difficulties i went through the process of encashing 2 dream maker accounts that i had with Nedgroup Life. Only to discover that only one was paid out due to the consultant not sending the other set of forms through. Called the branch on the 10th of February to enquire and was told that the forms would be submitted the same day. Still have not received any feedback. My account is now overdrawn as my debits have gone through. Now they will charge me unmet debits fees! Absolutely disgusted by the terrible service!