Terrible Service

I was de*****ed my card and transactions were done as far as in Namibia. This happened on the 28 of August already. I have reported this ***** to the ***** Department and to date my issue has not been resolved. Every time I follow up, I am told the issue still under investigation. My Banker is also failing to assist as he is being told the same story. This kind of a service is not expected from Nedbank.