Terrible service

I received an “e-wallet” and was unable to withdraw for two days due to a 24 hr pin expiry in less than 3 hours. Eventually I registered and received a new pin which I tried to use at a different atm only for neither cardless or mobi option to work as it refused to take the otp sent to me. Upon going back into the option *120*002# the balance now shows R0.00 yet I have not drawn any of the funds. Eventually I called the nedbank call centre, sat on the phone till my airtime ran out and for the agent to say they would call me back and still I’m waiting on a call???? This is utterly poor service from a bank that offers apparently seamless services!