Terrible service

If I could give 0 stars I would! Nedbank Homeowner Insurance is the absolute worst.

We pay premiums for what exactly? Thinking we are dealing with a reputable company, but is the complete opposite.

We’ve have 4 claims within a 6 month span, dealing with advisors who think they’re above everyone is honestly shocking.

Each and every single time I’ve put a claim through, I am the one following up, being pro active is not in their vocabulary.

I’m currently sitting with pipes that were fixed, but my artificial lawn completely in a state. I have not received a single form of comms from anyone, because I am not following up on the claim.

I was promised a manager would call me back last week, the week is over, a new week has started, and I am yet to receive a call.

I was told I would get someone to contact me quicker if I write a review on this platform.

At the same time, I want people to be aware before signing any contracts with them. I cannot wait to cancel my insurance with them.