Terrible service

Opened my son's fixed on the app, funds matured interest was paid into his savings account, then a 32day notice account was opened without my consent for the capital . I was told it is because I didn't put an instruction for the capital which I did not give anyone consent to open that account. I was charged R550 for the early withdrawal which wasn't an early release stil had to wait 24hrs. I logged a complaint which no one bothered coming back to me, I went to the branch to close all his accounts then there's a fee for R165 which I fail to understand what that is for. I'm really not happy with the way Nedbank operates, I'm glad I'm no longer a part of it.