Terrible service

I have recently opened and started banking with Nedbank and find it difficult to get anything done, first when I had opened the account, Daniel from the shelly beach branch promised me that he would switch all my debits orders over to the new account, this didn't happen and I had incurred additional bank charges and that negatively effects my credit record, so i went to see him, he apologized and said that I should get a bank statement and I would be refunded for the additional bank charges within 7 days, its it's now 2 months and nothing had been reversed and I am tired of the up and down to the bank. Second i had app**** for a credit card as i have a trip coming the lady at Nedbank Margate informed me that I would receive an SMS the same day of application and that it normally takes a day to approve or decline, it now 3 days no response and every time I call the bank no-one answers. I am so angry with this service. Do they go for customer service training? I would like my queries dealt with today.