Terrible Service

I've only been experiencing the worst service from Nedbank. Second time that I get nothing done because they don't action their stuff. App**** for a credit card and it's been a week and no one has actioned the application!! I called in on Monday to get an update and the lady advised that I will receive feedback by this morning, and today they tell me that no one has even touched it. This is pathetic! Would not recommend Nedbank at all.