terrible service

when i go to nedbank fourways, they are always offline, they are not able to help you, the consultants have attitude. on saturday i received 4 debit orders going off account, i went to the bank and called customer care they reversed my debit orders and found out that someone opened a cellphone contract. on monday i went back to the bank to take my money out of both my accounts, the one is a savings account, a guy by the name of Kabelo helped me, he did not explain anything to me how long it will take for the money to reflect. i told him to close my account so no debit orders can go off. i called them again yesterday to ask what is going on, i waited for the call which i never recevied this morning i went back to the bank, once again I got helped by Kabelo, who was rude, didnt look like he wanted to help me. A debited order went off so now i am sitting in a minus, they told me they cant close the account, i have to pay in, now all of my savings must be paid in. i am still waiting for my account to be closed. i have never experienced such terrible service.