Terrible service

I belong to a saving club in port elizabeth .The purpose of this club is to have money in January for school feeds.Against this backdrop we distribute the fund on the first week of each January.This year ,this has not been the case due to Nedbank having a backlog.The signotaries of the club affected payments on the 3rd of January and some members received their funds in days subsequent to this day.I however have not received my funds to date and after querying this on Facebook I was told that my funds were deposited on the 8th and that I should give it 3 working days,however this has not been the case. I have called the Greenacres branch and no satisfactory outcome is forthcoming ...no one seems to know where my money is?I am perplexed by this lack of service from this institution ....unfair ...terrible....no care