Terrible service

<p>I opened the small business ccount online in April,I was assigned to *Esmerelda* to be my consultant and she called and told me that she would be available on the third **** after we spoke however she assigned another person to assist me. On the day when we get to the bank, the guy told me that the document that Esmerelda gave him is incomplete then she would heve to complete the pplication on Monday. She called me agin and she told me that there are other outstanding docs that need to be signed and we have to come to the branch, when getting there she is not around and another lady has to assist us. I have been to the bank for more than 4 times with no success for this account to be active. The lady sent me the account number which was opened on the 24 April 2017 but to date I dont have a card to withdraw the money that was deposited onto this account. I called the call centre and they promised to resolve the matter.</p>