Terrible Service

Nedbank has been of no help to my query and request.

I have contacted Nedbank in March 2017, to pay my credit debt as I now was in a permanent job. It was advised that my debt has been prescribed and therefore no debt owing.

I then app**** for an house loan and the banks picked this up on my record. I then contacted them again Tuesday 21 August 2018 spoke to Nomha Zele and she advised me once again that the debt has been prescribed and that I need to advised the home agency to continue with the application. The agency then advised that the home loan people wants a letter of confirmation. I called again on Monday 28 August 2018 and spoke to Bongekile and she requested me to send my credit record report and they will then update my credit record.

I can not understand why they can not just send me confirmation that the debt has been prescribed, what is so damn had about that?!

I tried calling again today and spoke to Aisle and to no avail again. I have now reported this matter to the ombudsman for further investigation.