Terrible Service

It is such a mission to get assistance in your branches, I am seriously reconsidering banking with you people. I pay a maintenance fee of almost R200 and I get no assistance, whereas other banks charge a fraction of this amount.

On the 13th of April 2018 an unauthorised debit order (reference SINGHS CC SB 120376…) came off my account and they took an amount of R97. Now I do not know these people and I never signed up for whatever they debited me for. Can you urgently reverse this, when I went to your Gugulethu branch to do this, I got there on the 12 May 2018 @ 10:15 and my number was 46. Now my number was called out at 11:11 only to be told that the cut off for reversal was at 11 am, to say I was pi***** is just an understatement. I sat there for almost an hour and I got no help. I couldn’t even deposit the money that I wanted to deposit because the person that was doing that was not at their desk at the time, the teller was closed off.

I asked myself why the hell do I pay a maintenance fee if the one time I go to the bank for assistance I get no assistance?

Anyway I received an sms telling me that ‘ýour Value Added Rewards will run on the 25 May 2018 R125,6’. I also didn’t sign up for this, where are these people getting my information. What the hell is going on here? Can you please ensure that the amount taken from my account on the 13 April gets reversed and you also ensure that you prevent the one that is going off my account this week.

I use Nedbank just for my salary and it will be definitely the last time this month that I use this bank. I am done, you are expensive and yet you fail to deliver a premium service!

Just ensure that the debits going off are my normal debit orders and cancel everything else urgently!

I am using this platform hoping to get a quicker response because the last time I sent you people an email you responded to it a month late.

Please email me one this has been actioned.