JH
Jacques H

1 reviews | Active since Nov 2014

10 Feb 2015, 09:17

TERRIBLE SERVICE

I ordered a Nedbank speed point system. 2 to be exact. It took months to get it through. After the machines was finally approved it was installed with a major story in the backend. Lies - disorganised and horrible service. The one machine only worked a week to be exact. We are losing major business with clients walking in not being able to pay as the card machine is not functioning. 8 months later still not any joy. Now apparently there was someone at my offices to fix it, we don't know of any person. Further Riaan and his Manager are simply never available. This is what you call Corporate ****. They are abusing the terms and conditions, also avoiding the fact that they messed up. Please think twice before doing business with Nedbank. Even on my accounts the fees paid and the services rendered is horrible. This is enough Nedbank.

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Replies (1)
Nedbank
Nedbank's reply10 Feb 2015, 10:01
Official
Hello Jenricoz4,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

Kind regards

Client Experience Team