Terrible service

To Nedbank: I would like to make your poor customer service and lack of support for your customers public. I would also like to know what you are doing with my money in my access bond. I accessed my access bond on 31 December 2017. I again accessed it on the 2nd of January 2018 – to transfer more funds into my bond. To my shock my available funds decreased between the 31st of December and the 2nd of January. My available balance in my bond account decreased by the amount of my bond installment. Here is the catch on my bank statement my monthly debit order and my interest paid already reflected. So technically my available funds should remain unchanged – but it decreased. I have phoned your call center several times during the last week, I have spoken to different ‘’BOND SPECIALISTS’’ – one even put down the phone in my ear. Another promised to phone me back and never did. Not one of them could tell me what happened with my money. The other shocking fact is that this does not reflect on my bank statement. So the money is unaccounted for. How long has my funds been disappearing? What is going on here?