Terrible Service

I am really disappointed at Nedbank's service. My mother put through a claim in October for them to fix bathroom, kitchen pipes etc. We have been waiting ever since, I have been following up with them for over a month now and sometimes I get put on hold for no apparent reason and sometimes I was told that they were going to call my mother but they don't.

I have tried calling 4 times today and when the consultant finally decided to assist me, they ended the call/ put me on hold without telling me if my problem was resolved. I such a shame that our mothers are convinced to join these insurance company and pay for years but when it is time for them to claim they have to go through so much trouble and stress. Utterly disappointing!