Terrible Service

My current account is being closed on an ongoing basis for no apparent reason.

I am a pensioner and receive my monthly pension from the Government Employees Pension Fund. The pension is being paid into the above account on the last day of the month for the past three years.

This account was closed by Nedbank on the 17th May 2025 with any notification. I went to Nedbank at Greenstone Mall to query this because i knew that i was going to receive my pension on the 30th of May 2025.

The account was reinstated on the 28th of May after a long process at the bank.

The account was subsequently closed again on the 29th of May for no apparent reason and without notification

I did not receive my pension of about R26 000 on the 30th of May because the account had been closed by Nedbank. My debit orders which included payments for my life cover and medical aid were in jeopardy.

I went back to Nedbank at Greenstone Mall and informed the emplyees there of my situation. The employees were very unhelpful and after speaking to the bank manager my account was opened again. The manager spoke to head office who informed her that they will investigate and there might be a system error.

I was told that my pension from the GEPF had bounced back to them because Nedbank had closed my account. I was informed to contact the GEPF and ask them to reissue the payment. I am still trying to get GEPF to do this

I was medically boarded from the South African Police Services after 30 years of service to my country and I am currently unwell

It is pathetic the way Nedbank treats their clients. I demand that Nedbank resolve this problem which wad created by them. I am too sick to go to GEPF offices and wait in the queue. Nedbank must find a way to make things right

Regards S Manickum