Terrible service

<p>Went to the chatsworth branch to do a transaction that would require fica documents which I had at hand. The service champion, Cindy Naidoo checks the docs and says it's not acceptable. I tell her that all other statements I have are on email. Even that she said is not acceptable. I go all the way back home and come back to the branch. After an hour running around I asked to see the manager, only to be told by her, email statements ARE ACCEPTED. </p> <p> </p> <p>And not forgetting the unacceptable attitude I got from service champion Nerina Maharaj whilst on the floor and also when I got to her at the teller.</p> <p> </p> <p>As a Nedbank customer I ask with tears in my eyes, is this the kind of customer service we have to deal with or do I keep my money under my mattress instead? </p>