Terrible Service

After realising that there was suspicious activity on my account, I phoned the call center and they transferred me to the ***** department. The ***** department was quick to assist and they warned me that they will be blocking my card, which I had no issue with. but when they told me they have to block my online banking app as well. I told them to hold off so I will be able to transfer the money to another account. The went ahead and blocked both my card and banking app in anyway. I went to the bank and only after 2 hours got a new card. The bank told me that I must phone the call center and request them to unblock my app. When I got home I phoned the call center and was told to do it inside the branch. The following day I went to the bank again. They then tried to unblock my app which they were unable to do,. They ended up phoning the ***** department to request them to unblock, the ***** department refused, they didn't even wanted to assist after the branch manager asked. So no one in the branch, not even the branch manager had access to unblock my app, and after 3 hours in the branch I ended up with drawing all the money from my account. I am at the point of closing this account which I had for more than 10 years. Worst off all I still have a credit card and still cannot use my banking App. This is ridiculous