TERRIBLE MFC NEDBANK CUSTOMER SERVICE

NEDBANK MFC is the worst, you can never just call in once and get your issue resolved on the first call. In the 3 years that the car has been financed, the line somehow always cuts and no one will even take the time to call you back, when you do call in again and request to be transferred to the same agent you were assisted by initially it’s just not possible. They will take you from pillar to post, none of the agents will even utter the words “we apologize”. Worst service ever, you can never get your query resolved (FCR just doesn’t exist) when you call in even in cases where they are in the wrong I.e if you double charged. Y’all honestly need to fix your lines or rehire cause no one has time to go through the same process over and over again because of your shortcomings. This needs to be investigated.

When the line gets cut, it’s common courtesy to call back especially if you were about to conclude

Why does the line cut half the time ? Is it a system issue or are the agents trained to hang up on you ? If so then rather not accept inbound calls and still to multi channeling