Terrible international / telephone service

Debit card pin blocked, phoned Nedbank, told there is nothing that can be done whilst out of the country, redirected to Mastercard. Phoned Mastercard, they do not have access to my card and cannot reset the pin, directed back to Nedbank. Nedbank tells me they cannot do anything except issue a new card <br> <br> My complaint is threefold: *********** assistants who send me on a wild goose chase by directing me to Mastercard when Nedbank is the only entity that can reset my pin.<br> Terrible customer support, no call back system in place to assist customers who phone in with problems, during OR outside office hours. <br> *********** banking system that cannot deal with blocked cards internationally, this is 2015 and Nedbank must have thousands of customers who travel internationally monthly. How can there be no system in place to deal with these kinds of problems? My card is trash according to the operators! <br> <br> Nedbank would appear to be absolutely useless when it comes to servicing clients who travel / live outside of the country. This is not my first complaint, due to Nedbank's poor service record, it will certainly be one of the last complaints I make