Terrible Greenbacks redemption experience

<p>I am irritated and truly unhappy with the service provider of the Greyston BBQ set.</p> <p>I redeemed my Greenbacks point for a 14 pieve Greyston BBQ Set whicha was set to be delivered between 5 - 10 days. Needless to say, i have not received my parcel niether have i had any feedback concerning it after numerous calls to the cll center. The Ref # ********** for the parcel and would greatly appreciate it to be delivered no later than tomorrow or else i want the order cancelled. </p> <p> </p> <p>I look forward to receivig a speedy response with feedback as to when i will receive my parcel. I ask that a customer be sent an email when redeeming points as a form of confirmation of the transaction and to provide contact details in cases or delivery issues. Calling the call center has proved to be useless because i did not receive any feedback and as i was on a call with what felt like the 100th agent, Sis'Lunga was disconnected as she was trying to access my profile.</p> <p> </p> <p>Please advise urgently.</p> <p> </p> <p>Regards,</p> <p>Nomfundo </p>