Terrible experience yet again

I have called Mfc for about 3 weeks now trying to find a resolution to a problem they have come up with they increased my instalment without my knowledge and further is charging me for an Amount I have no agreed to pay as much as sharyl naicker has been understanding no results have been reached to the fairness of the customer had I known the facts prior to requesting a date change I wouldn't of went through the process but as a customer I was not advised of any cost factor or higher Instalment now MFC nedbank just sends correspondence when I call in and the emails have agreements on them I never agreed to .I am really disappointed that feedback is this bad from a financial institution what's worse is they have never heard of TCF and they no culture they follow in this regard I have been called by the manager of the staff member who had not taken steps to confirm any details or changes with me and his attitude is ...he can't change anything really then your employee makes a mistakes that costs me additional instalment that I have not been informed off or budgeted for ..sorry unacceptable. I have pleaded with MFC to look into this but still not further response ...i need to now take this to the ombudsman . Terrible service please people be careful of MFC account MFC for Deal Reference - ********** 0001