Terrible experience with your call center

I have been trying to get a 3 month bank statement from your company over the app for my savings account. Ive called the call centre 2 days ago. Still waiting for a manager. Ive been transferred to so many people and wrong departments. Ive also spoken to over 6 chat agents and no one seems to know what they doing.

I then got someone who sent me statements but sent it for the wrong acc yet I clearly said I wanted it for my savings acc he did it for migoals instead.

I then was told I must pay R45 per page and still didn't work. I came to the bank and they said the same but the bank in cornubia mall durban was so helpful and they used a backend system to get this done for me.

I'm already trying to move banks as this is so fraustrating. Why does a client need to pay R45 per page for a statement yet we bank with you. That's greed!

I expect so much more from nedbank.