terrible experience with personal loans department.

i have never recieved such bad service as i have from nedbank in the last two weeks. Iwent in to the Mall@carnival branch to do a personal loan two weeks ago. the loan was in order to pay off a baloon payment due on our car on 30.04.2016. we were assured that the process would not take long and had nothing to worry about , but as the time went by we began to stress at the thought of not being able to pay the payment and therefore being blacklisted wihich is very very serious in my opinion. we also then decided to settle 2x existing nedbank loans and rcs. so the amount was corrected to include these settlements. however for more than a week the loan was lying by the payout department and for some Technical reason the loan could not be paid out. we have been phoning and phoning and no one seems to care, i have 4 reference numbers that i can give besides for other times when no ref was given. promisses made and promises broken . my wife phoned in and spoke to charmain madlala as she was the only team leader available. she again promised to look into it and give feed back. on the first day she did call back but never returned our call as promised today. my wife eventually phoned in and she promised that she is busy looking into it. that is what everyone says. she gave my wife a phone number to follow up on the payment(as if its her job) but the number just rings and rings it seems that everyone at Nedbank leaves by 12 o'clock. we eventually in desperation did an aplication at FNB and within les than 24 hours the loan has been paid out. we have told Nedbank to cancel, but now to our surprise one of the loan settlement amounts was paid out to us this evening.... after nothing for two weeks. after having chest pains and stress that noone should ever have to go through. i am disgusted with the service i have recieved not only has nedbank lost my loan, i will make a plan to close my two loans that i have as soon as possible. i want nothing to do with nedbank going forward. i have gone through unending stress and inconvenience aswell as physical costs as due to nedbanks negligience i have missed the settlement period on the RCS account and the settlement jumped over R1600 more. i would never ever suggest or recomend any one to do any business with this institution. i would have understood that it is a technical had someone actually cared about me as the customer and kept me notified of what was happening. hours and hours on the phone. no care to the fact that we cancelled the loan. is it so easy for nedbank to lose a R180000 loan and not even blink an eye. i insist that nedbank compensate me for all my time , fustration and stress aswell as my money that went onto the additional settlement. please advise why was there a payment done to us if we cancelled