Terrible experience - urgent assistance required

Terrible experience thus far in applying for a Credit card. The entire process was a mess uptill now. When I called today apparently my application was finalized 2 days ago but I donot know who finalized it as no one called me. Now I get a Sms I am signed up for balance protection plan. This is ridiculous and ******* to sign me up without consent. I have not yet received my cards but need this balance protection plan cancelled asap. This must be escalated and auctioned immediately. Also an investigation into who completed my application without calling me to verify everything. Policy number to cancel: P ********** 87073.