Terrible Customer Services

<p>I logged claim for a leaking roof on 16/11/2016. IQ Construction was appointed. When I called them on the 24/11/2016 they said the claim has been cancelled on their side. Nedbank promised to allocate another contractor on the same day. When I checked on the 16th January, Nedbank told me that they have allocated IQ Construction. So, meaning that they were not even aware that IQ Construction has cancelled the claim on their side. I was then promised a call on the 17th, which will inform me who the new contractor is. No call yet. When I phoned this morning (20 Jan), I insisted on talking to a senior person, not my 'claim handler' (whatever that is). The person who took my call (apparently the very important claim handler was busy), told me that the senior person will call me back as he was busy on the line. I told her if I don't receive a call in 30 Minutes, I am taking the case to the Ombudsman. That was at 09:39. It now 10:42 and no call yet. Not even a threat will get decent customer service out of them.</p>