Terrible customer service Nedbank Loans

I have recieved the most shocking customer service from Nedbank loans My account has not been debited for quite a few months now and no one gave me a call after picking up the issue on the 1st month.they called a fter 3-5 months that my account is in arreas and i asked them what happened? Why was my account not debited for all these months,they have also confirmed that they have been getting the money via debit from January until they decided not debit it.now this is inconveniencing me as a customer financially.i got a call from this rude agent by the name of Fatima Davis with no customer service skills.rude to the core as if she owns the bank.i am not happy at all with her attitude,applying a blanket approach to her customers.i need someone to tell me why the account was not debited for this long.someone from Nedbank is not his or her job and not my fault.MFC is debiting my account every month with no issues.Please fix this and get someone to call me with a solution.i have been paying this account with no issues.i stopped banking with Nedbank because of these inconsistencies.