Terrible customer service from MFC (Nedbank)

Hi,

I recently sent a request to MFC to pause my account for a month due to me having to resign from work to look after my new born baby as i live far away from any family. They came back to me and advised that they can assist and it would be paused for 2 months rather than 1 and i need to send through a few documents to prove that i am not working any more. After sending through they responded advising that the request has been declined. I have been with MFC for my vehicle finance for 3 vehicles so far. I would not have resigned if i had a choice, you guys show no empathy when it comes to a life!!! we are talking about my new born child, what do you expect me to do?? leave her home alone all day??? I came to you asking for help instead of just allowing the debit to bounce!! Your customer service is appalling and you guys do not care for your clients whatsoever, i will definitely be sharing this experience on my socials, a big reputable company that has no feelings:), either which way i cannot afford to pay you guys until i start my new job in January 2024. Whats the point of offering your clients assistance when required only to decline it!!!!

Please can i ask that 1 of your higher people in charge call me on ***. Sunisha Ramdass ***