Terrible customer service

I had an issue with a charge on my account. I logged over 2 weeks, it was just closed with an incorrect resolution which in my opinion shouldnt have been done and it should have been addressed with me before closing. I had to ask for it to be reopened, i was told that someone else will contact me and I have not heard anything since. On follow up I get the same response the team are working on it but I receive no comms