Terrible customer service

<p> </p> <p>I app**** for a personal loan at nedbank because of thier charges are not that bad compared the bank that I'm using. After a week I received an sms from them saying my application was declined which was the same day I sent en email to Celvano Smith "the consultant who was dealing with my application" informing him that we have a problem with our lines so incase someone tries to call in to veify employment. He then confirmed that it was the reason for the outcome he then advised me to send him the letter of employment which I did.</p> <p>It's now the third week without getting any feedback from him. I sent him emails to follow up but he doesn't even bother to reply, tried calling couple of times couldn't get him instead his colleagues tells me different stories. I complained to their complaints department who seems to be as useless as their consultants and Sandile Mkhungo is the one who was supposed to be handling my case but has been giving me the pathetic service I've been getting from the consultants, he promised to sort the matter by last Friday which he never did. When I call he is not available and doesn't reply my emails also. Thought I was gonna switch my salary to nedbank but after such poor service I rather pay more and get a better service. What irritates me more is that I got three different reasons to why my application was declined which shows that the consultants are not well trained and informed, even their attitudes is like government empoyees.</p>