TERRIBLE CUSTOMER SERVICE

If i had an option to rate zero for customer service i would. I have contacted nedbank to query with regards to funds that were paid into my account from one of their own sources, i was transferred to 3 different agents where no one had answers. I then informed the last agent that i would like to be called back as my airtime is now running out. I was promised that as soon as the call cuts i would be called back, this was not done and i still have no answers. What is going on with your service? Your agents don't have answers and they are very quick to "pass the buck" your staff is not solutions orientated and to be quite I've been unfortunate to deal with people that sound disconnected and uninterested with clients. Every single time I've called the call center I'm on hold, transferred all over the show then no one bothers to call me back. You could swear the agents are relieved when the call cuts because then its no longer their problem, someone else will deal with the client when they call again.