TERRIBLE CUSTOMER SERVICE

<p>on the 02nd of November, i went to nedbank Park Station (which is currently under construction). I got there & as usual the que was l;ong, it was understandable thou becaus it was month end. So, i sit there for an hour + waiting for a bank statement, After some time a lady who did not even have a name tag calls me so i step forward & speak to her. I greeted her & told her i wanted a bank statement & to also update my congtact numbers. The response i got was 'ID'...i give her my ID after a couple of minutes i hear her talking to her colleague & the conversation was as follows:</p> <p>Lady helping me: i cant wait for Video Banking.....its month end dont people get that? how can people be coming to the bank for useless things as statements on month end , I really cannot wait for Video Banking</p> <p>Colleague: Giggles..........</p> <p>Lady helping me: People are annoying seriously.</p> <p> </p> <p>now, remember, i am there standing in front of them & i do not know whether what made her say such things is the fact that i am Black & wont report the matter or that i am young & have no say. I stood there & she said 'Number' I gave her my new number which she did not even bother repeating to me for verification purposes. This is my account we are talking about, what if in her anger she captured the number incorrectly? A contact Number is very sensitive when it comes to banking. Nedbank teach your staff how to treat your clients, if they are nopt passionate about ' Customer Service' let them go somewhere else because there are many other people who are in need of jobs & i believe they can do a better job!!!!!!!!!!!!!!!!!!I have been a Nedbank client since my UNIVERSITY DAYS( 2009)& i must say that their service is really disturbing. I wish my mom never convinced me to join them.....their service is terrible. I just cannot wait to close this account & have one with people who value & respect their clients.</p> <p> </p> <p>You are not gonna treat us like this just because we are black & young. Nobody forced you to work in Customer Service, If you dont enjoy doing what you do resign & go sit in your houses!!!!!</p> <p> </p> <p> </p> <p> </p> <p> </p>