Terrible Customer Service

Good day

I made a payment to my Nedbank credit card on August 20th 2018 three days later and payment is still not reflecting.

I called Nedbank credit card department and spoke to Letitia who advised me to forward proof of payment to ********** however this email address kept on bouncing back indicating the email address does not exist.

I decided to call collections and had the misfortune of talking to a gentleman called Richard from collections. Richard told me it takes three working days for payment to reflect and I informed him three days have lapsed and my payment is still not reflecting.

Richard told me to forward my proof of payment to ********** and I asked him how long it will take for my query to be resolved and he said 7days, mind you this is after he initially told me it will take 3days for payment to reflect so I told him his information does not make sense.

Richard decided to start to raise his voice and make a lot of noise which I find highly disgusting Nedbank collection tend to think they are some superior beings and think they can talk to anybody the way they deem befitting.

I asked to be escalated to his manager and he refused to do so and so I hung up.

I have sent my proof of payment and I want to get clarity on when my payment will reflect.

This is atrocious and disgusting behavior from a Nedbank employee and leaves a very bad taste in my mouth and I expect someone from Nedbank to call me and sort out this mess.

Thanks

Itumeleng